At ZealTyro, our commitment is to ensure your satisfaction with every purchase. Please review the following information regarding our refund and returns policy.
Return Period
Our policy allows a 7-day return period. If 7 days have elapsed since your purchase, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, the item must be unused and in its original condition, including the original packaging.
Please note that certain items are exempt from being returned, including perishable goods (such as food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Additionally, the following items are non-returnable:
1. Gift cards
2. Downloadable software products
3. Some health and personal care items
A valid receipt or proof of purchase is required to complete a return. Avoid sending your purchase back directly to the manufacturer.
Partial Refunds
Partial refunds may be granted under specific circumstances, such as:
1. Books with evident signs of use
2. Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
3. Items not in their original condition, damaged, or missing parts not due to our error
4. Returns made more than 7 days after delivery
Refund Process
Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
Should there be any delays in receiving your refund, kindly check your bank account first. Contact your credit card company and bank as processing times may vary. If further assistance is needed, please contact us at support@zealtyro.com
Sale Items
Only regular-priced items are eligible for refunds; sale items are non-refundable.
Exchanges
We exclusively replace items that are defective or damaged. If you need to exchange an item for the same product, contact us via email at support@zealtyro.com.
Gift Returns
If the item was marked as a gift and directly shipped to you, you will receive a gift credit for the value of your return. For other scenarios, the gift giver will be informed about the return and receive a refund.
Shipping Returns
When returning a product, mail it to the provided address. You are responsible for covering the shipping costs, which are non-refundable. Shipping costs will be deducted from your refund.
For valuable returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Questions or Assistance
For inquiries or assistance related to refunds and returns, please contact us at support@zealtyro.com. We're here to help!
